Terms & Conditions

ShipDaddy provides a managed fulfillment service that allows approved users to submit orders through ShipDaddy's systems while ShipDaddy handles sourcing and fulfillment workflow through its own internal processes and purchasing infrastructure.

ShipDaddy is not manufacturer, retail supplier, shipping carrier, or final delivery provider for products fulfilled through the service.

Use of ShipDaddy Managed Fulfillment is limited to approved users. ShipDaddy may approve, reject, restrict, suspend, or terminate access to the service at any time and for any lawful reason.

All orders are subject to review and acceptance. ShipDaddy may reject, delay, cancel, hold, split, or manually review any order at its sole discretion.

ShipDaddy is not obligated to fulfill every submitted order.

Product pricing, stock levels, supplier availability, and sourcing conditions may change at any time without notice. ShipDaddy may cancel or decline any order that becomes unavailable, restricted, materially more expensive, operationally unsuitable, or otherwise impractical to fulfill.

You are solely responsible for making sure all submitted order information is complete and accurate, including recipient name, shipping address, item selection, quantity, and any required order notes.

ShipDaddy is not responsible for losses, delays, failed deliveries, or other issues caused by incorrect or incomplete order information, undeliverable addresses, freight forwarders, reshippers, or restricted destinations.

Once an order has entered review, processing, sourcing, or purchasing, order details may no longer be changed. This includes, without limitation, changes to addresses, quantities, item selections, item variants, or similar order information.

Cancellation requests are not guaranteed. Once an order has entered review, sourcing, purchasing, processing, or shipment preparation, cancellation may no longer be possible.

Orders above $400 are not eligible for standard automatic processing and may require manual review or may be declined.

Some items are subject to supplier purchase limits, item restrictions, category restrictions, or account-level purchasing limits. Orders may be delayed, reduced, split, canceled, or declined as a result.

ShipDaddy's standard managed fulfillment flow is intended for new-condition items unless stated otherwise. Used, renewed, open-box, personalized, bundled, or non-standard items may be excluded or manually reviewed. Personalized items and bundled items are not supported unless ShipDaddy explicitly states otherwise.

Order processing timelines are not guaranteed. Some orders may process quickly, while others may take additional time due to supplier delays, fraud checks, manual review, technical issues, weather, carrier delays, or other external factors. In some cases, processing may take up to 24 to 72 hours or longer.

Estimated delivery dates are not guaranteed. Delivery timelines may be affected by supplier processing, carrier delays, fraud checks, weather, manual review, operational constraints, and other factors outside ShipDaddy's control.

If carrier tracking shows a valid delivery confirmation, that delivery status will generally control for operational review purposes unless there is clear evidence of carrier error.

Return and refund requests are subject to ShipDaddy review, underlying supplier rules, item condition, order age, category restrictions, and the status of the purchasing pathway.

Not all items are eligible for return or refund.

Users must contact ShipDaddy support as soon as possible regarding any return or refund request. Orders that are too old may no longer be eligible for support, return processing, refund assistance, or data retrieval.

To protect account health and service continuity, return requests are subject to a maximum return-rate threshold of 3% of managed orders. Once that threshold is reached, additional return requests may be denied.

If repeated return requests are made for the same item or product within a short period of time, ShipDaddy may classify that item as ineligible for future managed fulfillment or future return handling.

For approved returns, domestic orders above $300 and international orders above $100 are reimbursed based on the final underlying supplier refund outcome.

If the underlying supplier issues only a partial refund, denies a refund, applies deductions, or rejects the return for any reason, ShipDaddy may limit reimbursement accordingly.

For international shipments, ShipDaddy does not cover forwarding, export, customs, duty, reshipping, sales tax, import charges, or related international handling expenses unless explicitly stated otherwise. Any such charges are your responsibility unless ShipDaddy states otherwise in writing.

For damaged item claims, wrong item claims, missing item claims, or similar support requests, ShipDaddy may require clear photo or video proof, packaging images, shipping label images, or other supporting documentation before reviewing or approving the claim.

If Aquiline conversion or related tracking services are used, support may depend on the order being properly configured, successfully converted, and otherwise eligible under ShipDaddy's system rules. ShipDaddy may decline claims where conversion settings were incomplete, incorrect, or unsupported.

If a purchasing pathway, sourcing method, or account associated with an order later becomes unavailable, restricted, suspended, locked, or inaccessible, ShipDaddy may be unable to process changes, generate return labels, verify return status, or complete refund handling related to that order.

For orders processed through ShipDaddy Managed Fulfillment, you must not contact the underlying supplier directly regarding fulfillment issues, returns, refunds, delivery disputes, or related matters. All support must go through ShipDaddy.

ShipDaddy may require separate operational credits for automated ordering and related tracking services.

Unless otherwise stated, a standard automated order consumes 1 auto order credit and an automated order that includes Aquiline conversion consumes 2 auto order credits.

If your credit balance is insufficient, automated ordering, Aquiline conversion, or related automated services may pause, fail, or remain pending.

Unless otherwise stated, purchased or allocated credits are non-refundable, and credits consumed in connection with completed automation actions, canceled orders, returned orders, failed supplier outcomes, or similar events are not automatically restored.

Unless otherwise stated, credits do not expire while your ShipDaddy account remains active and in good standing.

ShipDaddy may update credit usage rules, credit requirements, or related credit policies at any time.

ShipDaddy may require you to maintain a prepaid account balance in order to submit and process orders. ShipDaddy may deduct product cost, service fees, handling fees, manual processing fees, and other applicable adjustments from your account balance.

ShipDaddy may charge service fees, handling fees, and other operational fees in connection with Managed Fulfillment orders. Such fees may total up to 15% of the order value to cover operational costs, processing, and related service expenses. Applicable fees may vary based on order type, item category, destination, processing requirements, risk review, or special handling.

Unless otherwise stated, service fees are non-refundable once an order has entered review, processing, sourcing, or purchasing.

If an order fails before successful completion, related funds may be returned to your available balance, subject to review and any third-party costs already incurred.

ShipDaddy may place temporary holds, delays, or restrictions on your account or balance where fraud review, payment review, operational review, or risk review is required.

If you initiate abusive payment disputes, unauthorized payment claims, or chargebacks, ShipDaddy may limit, suspend, or terminate your access to the service.

You may not use the service in any way that violates applicable law, marketplace policy, supplier policy, payment rules, or ShipDaddy's posted policies. You may not engage in abusive return activity, suspicious order activity, repeated submission of problematic addresses, policy evasion, or conduct that puts ShipDaddy's systems or purchasing infrastructure at risk.

ShipDaddy may limit, suspend, or terminate your access to the service at any time for policy violations, suspicious activity, payment issues, abusive return behavior, excessive failed orders, operational risk, or any other lawful reason.

If you pause, close, cancel, abandon, or otherwise disable your ShipDaddy account, ShipDaddy may limit or deny future support, reprocessing, returns, cancellations, refunds, or order-related assistance tied to prior managed orders.

ShipDaddy may update these Terms, service rules, limits, fees, thresholds, operational requirements, or related policies at any time. Continued use of the service after updates are posted constitutes acceptance of the revised Terms.

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. ShipDaddy disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not permitted by law.

To the maximum extent permitted by law, ShipDaddy's total liability for any claim, order, or dispute arising out of or related to the service will not exceed the amount paid to ShipDaddy in connection with the applicable order.

To the maximum extent permitted by law, ShipDaddy will not be liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits, lost revenue, marketplace penalties, customer claims, account restrictions, or business interruption.

You agree to indemnify, defend, and hold harmless ShipDaddy and its owners, operators, affiliates, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the service, your violation of these Terms, your submitted orders, or your dealings with your own customers.

These Terms are governed by the laws of Wyoming, without regard to conflict of law principles, except to the extent applicable law requires otherwise.

Questions regarding these Terms or the service should be directed to support@shipdaddy.io